Delivery and Returns
Price and Payment Terms:
The product price is the price announced on the https://www.mamabowl.net/ website of Mama Bowl on the effective date of the contract after the full payment of the order placed according to the order package type chosen by the Buyer.
Mama Bowl has the right to change product prices at any time. If the buyer re-orders after the end of the contract, the current tariff will be valid.
The price is only for the products purchased by the Buyer and their delivery.
Payments are made online by credit card via the web.
Prices for all products are indicated on Mama Bowl's website https://www.mamabowl.net/.
Delivery of Products:
Mama Bowl packages are delivered to the address specified by the Buyer in certain districts published on the https://www.mamabowl.net/ website within the boundaries of Istanbul/Kadıköy Caferağa district. The product is delivered on the day the buyer chooses electronically, the day following the full payment of the product price. In cases where the Buyer does not cancel his order, the delivery is made on the same day as the first delivery within the following day, unless it is changed by the Buyer, and the price of the product is fully charged to the Buyer's credit card within 1 business day after this delivery.
Mama Bowl will e-mail all arrangements and order process information to the Buyer. Transactions without confirmation information are the responsibility of the Buyer. The buyer is responsible for checking the notifications that Mama Bowl will make via e-mail regarding the arrangements made in the system and order information, and to request corrections if there are errors.
Deliveries are made on all days of the year the restaurant is open, as indicated on Mama Bowl's website https://www.mamabowl.net/. Mama Bowl has the right to not provide service on certain days for obligatory reasons such as maintenance of production units, provided that it informs its customers. In case seasonal conditions such as heavy snowfall hinder transportation, Mama Bowl has the right to delay the delivery until this situation disappears. The Buyer accepts and undertakes in advance that he will not make any demands or complaints for such reasons.
The order package, for which Mama Bowl payment has been made, is obliged to receive it by the Buyer against the delivery note and signature. By signing the delivery note, the buyer is deemed to have received the meals in the package completely. In case of missing material/s, a report must be attached to the delivery person. If the Buyer declares that he will not take delivery of the package and will not sign the waybill, the responsibility will belong to the Buyer. In this case, the buyer is deemed to have received the meals in the package completely.
Return and Cancellation Policy:
If the delivery person is unable to reach the Buyer or the person authorized by the Buyer to receive the package within the Buyer's designated time frame and address, the order package will be returned to the MamaBowl headquarters after a 5-minute waiting period. Packages returned to Mama Bowl due to the Buyer's absence at the delivery address are kept in healthy conditions at the Mama Bowl center, ready for the Buyer to receive them within 1 hour of the said day. The Buyer may request that the order package be delivered to the address specified during the day by paying an additional delivery fee. The price of the additional delivery fee will vary according to the address to be given by the Buyer, this price can be requested by the Buyer from Mama Bowl Customer Services. Mama Bowl is not responsible for the preservation of packages not received within this period. The buyer accepts and undertakes that he will be deemed to have received the package in such cases and that he will not make any claims to Mama Bowl for this reason. Packages not received on the same day will be destroyed.
The buyer is responsible for possible delays in delivery no later than 30 minutes after the end of the delivery time zone. is obliged to notify Mama Bowl within Otherwise, Mama Bowl will not be responsible for any delay in delivery.
If the delivery and billing addresses are different, the Buyer has to notify Mama Bowl at the time of order. The invoice will be sent via e-mail to the e-mail address of the Buyer, since the company is within the scope of e-invoice.
In case of any problems such as missing products in the packages, dents in the packages or open packages, the Buyer is obliged to keep a report on this issue to the delivery person. Problems that can be noticed after the delivery of the package, should be reported by the Buyer to Mama Bowl's 0216 330 07 05 Service Line within 1 hour of the delivery of the order package on the same day, at the latest, and the Buyer should return the problematic product to the Mama Bowl center by his own means or with the delivery person the next day. should send. In such cases, if the Mama Bowl teams determine that the problem in the product is caused by the Mama Bowl during the examination to be made in such cases, a new product package will be delivered to the Buyer at any address within the service area on the same day, if possible.
Postponement of Use, Transfer of Right, Change of Address:
The process of delivering the foodstuffs, in which Mama Bowl operates, by taking them to the address given by the Buyer within the framework of regular deliveries, is excluded from the scope of the right of withdrawal and the obligation to inform the consumer due to its nature. Pursuant to Article 2 (3) a of the Regulation on Distance Contracts, which entered into force after being published in the Official Gazette dated 06.03.2011 and numbered 27866, Article 8 of the Regulation specifically regulates the right of withdrawal, Articles 5, 6, 7 and the first of Article 9 clause; It does not apply to contracts regarding the delivery of foodstuffs, beverages or other daily consumption items to the consumer's residence or workplace within the framework of the seller's regular deliveries.
In accordance with legal regulations, it is not possible to withdraw from this contract, which is related to the delivery of foodstuffs by taking them to the address given by the Buyer within the framework of regular deliveries.
The Buyer shall make his requests electronically by logging into the https://www.mamabowl.net/ website with a user name and password and obtain approval.
If the buyer does not receive a response within 15 minutes to his requests sent via e-mail, he should forward his request to the Customer Representatives on Mama Bowl's 0216 330 07 05 Service Line, in case the e-mail has not reached Mama Bowl due to a technical problem. Mama Bowl is not responsible for meeting Buyer requests that are not received for technical reasons.
The order placed on the https://www.mamabowl.net/ website can be canceled or changed free of charge by the Buyer, up to 15 minutes from the time the order was placed. Since the supply and packaging of the materials in the orders will start after the specified period, cancellations and changes cannot be accepted. However, if the Buyer has a conditional discount on the packages he has purchased, in the event that the Buyer refuses to receive the products, renounces the contract, or unilaterally terminates the contract without a justifiable reason, the cost of the days he has used will be recalculated according to our prices determined in Article 4, and the amount paid. The difference between the amount and the calculated amount will be determined to be reflected to the customer.
The costs of the undelivered products that have not entered the production line will be calculated because the customer has given up/refrained from taking delivery or terminated the contract unilaterally; From this price, first the calculated discount difference amount, if any, explained in the above paragraph, and then 30% deduction will be made and the remaining portion will be returned to the customer. By signing this contract, the customer accepts this clause unconditionally and unconditionally.
If the Buyer refuses to receive the products, renounces the contract or unilaterally terminates the contract, if it is based on a valid reason originating from Mama Bowl, the customer's discount will be deemed intact and the price of the remaining packages that have not entered the production line will be returned to the customer without any deduction.
Company Name: IBOWL Restaurant Limited Company
Address: Caferağa Mahallesi Keresteci Aziz Sokak No:27A Kadıköy/Istanbul
Tel: 0216 330 07 05